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At America’s Service

How Your Company Can Join the Customer Service Revolution

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Contributors

By Karl Albrecht

Formats and Prices

Price

$19.99

Price

$25.99 CAD

Format

Trade Paperback

Format:

Trade Paperback $19.99 $25.99 CAD

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From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Genre:

On Sale
Jan 1, 1992
Publisher
Grand Central Publishing
ISBN-13
9780446393164

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Karl Albrecht

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